I just billed a client $300.00 for finding the solution to a problem that took me less than half an hour. The bill should have been $30.00.
How can this be you ask?
Well, if you have ever called for computer tech support you probably know the answer — incompetence and/or lackluster attitudes on the part of the phone support technician.
My client even knew what the problem was and asked her tech support phone guy to check it and he refused! He said it wouldn’t do any good to check that.
He gave up and his advice was to call the computer manufacturer for tech support or buy a new computer. BUY A NEW COMPUTER!!! To fix a software problem that they just installed.
Why was my bill so high? Because she wanted me to stay and talk to the tech people who installed the software. (It was an anti-virus/firewall solution provided by her internet access provider which disabled her internet access). It took them four(!) technicians doing remote access and over 4 hours(!) to fix the problem. And my client wanted me to stay so that those techs couldn’t try to pull the wool over her eyes again. (And it’s a good thing I stayed as it turns out.)
Of course my bill is going straight from her to the service provider. We’ll see how that works out…
The moral of this story, is if it just doesn’t seem right, call back and talk to a supervisor and ask them if the solution you’ve been offered is proper. Maybe you’ll get lucky and get somebody smarter, or somebody who cares more, on the phone.
Or call me when you’ve just had enough of those people who just make you want to ______________ fill in your own blank.
The man behind Firefox says we should be on the lookout for a mobile browser that will provide an “entirely different experience” from Web navigation on a desktop. At the All Things D: Dive Into Mobile conference in New York today, Mozilla CEO Gary Kovacs said, “We haven’t done a great job [on mobile browsing]. I’m expecting someone will do a Apple on the whole browsing experience.”
I have a hard time deciding sometimes.
But spending four hours like the story below is why I can solve problems for clients in ten minutes. ‘Cuz I’ve been there, done that…
I just spent about four hours trying to find out why my widget drop down menus and my main drop down menus in this WordPress site (in the maintenance area that you, the reader don’t see), don’t work any more. After hours and hours of restoring backed up databases and searching the internet and WordPress help sites, and experimenting with what little I know about php programming, and the controversy I’ve been following on the internet about the security problems with Java, I finally put it all together!
Another problem solved, and now I can dazzle you with another solution in 10 minutes and make you think I’m a genius with such fast and simple troubleshooting
I spent the last two days trying to learn how to optimize websites so that when people with mobile phones visit, they can see the site properly. I purchased training from two different vendors and they both just produce training in video format. That’s great, but it takes me 10 minutes to two hours to find answers in video that I used to be able to find in 10 seconds when ‘professionals’ used to publish documentation in printable form that was searchable. Come on people – video is NOT the perfect answer!! Give me searchable text along with your video. (Hint: don’t have searchable text? I can provide it for you.)
The camera feature makes it really easy to take quick pictures and videos of things. So you can quickly snap a picture and then ‘share’ it to a number of places. That means you can send it to yourself or anybody else via email or messaging, you can post it to Facebook, Twitter, or your Picasa album, and so on. Very cool!
I snapped a few and posted them to Facebook.
I took a couple photos of QR codes to show you below. I could have emailed them to myself, but I took some videos too, so I used the USB cable that came with the phone that does double duty as the charger cable and the connection to the computer for transferring files from the phone to the computer. That cable is best for lots of photos and large video files.
Anyway, I uploaded the photos and videos to my computer and then uploaded a couple of them this page to show you below: